Return And Refund Policy
At STACY MCNEIL, we are committed to ensuring your satisfaction with every backpack you purchase. This Return and Refund Policy explains how we handle returns and refunds so you can shop with peace of mind.
1. Overview
This Return and Refund Policy is a part of our broader Terms and Conditions and should be reviewed alongside our Privacy Policy and Shipping Policy. By shopping at stacymcneil.shop, you accept the practices described in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You have up to 30 days from the date your order is marked as delivered to request a return for most backpacks. The countdown begins the day the carrier confirms delivery.
2.2 Return Conditions
Items must be in new, unused condition with all original packaging, tags, accessories, and documentation intact. Any signs of damage, stains, or use will affect eligibility.
2.3 Items Not Eligible for Return
Due to hygiene and customization reasons, we cannot accept returns for:
- Customized or personalized backpacks
3. Return Process
3.1 Initiating a Return
To begin a return, contact our support team by emailing support@stacymcneil.shop or calling +1 907-384-7291 within the 30-day return window.
3.2 Packing Your Return
Use the original packaging if possible. Otherwise, choose a sturdy box with sufficient protection. Be sure to include all parts, tags, and accessories.
3.3 Sending the Package Back
We will email you a prepaid return label. Print and attach it to the return package, then drop it off at an authorized carrier location.
3.4 Return Shipping Costs
Return shipping is covered by us for approved returns. If the return is due to an error on our part, such as receiving the wrong item, we will cover all shipping costs.
4. Refunds
4.1 Refund Processing
Once we receive and inspect the returned item, we will issue a refund to your original payment method and notify you by email.
4.2 Refund Timing
Refunds are generally processed within 3–5 business days of receiving your return. Please allow an extra 5–10 business days depending on your payment provider.
4.3 Full Refunds
A full refund will be issued for returned items that meet our conditions and include all original materials.
4.4 Partial Refunds
You may receive a partial refund if:
- The item shows visible wear or damage
- Parts, tags, or packaging are missing
5. Exchanges
To exchange an item, follow the return process above and place a new order for the replacement backpack on our website.
6. Damaged or Defective Items
6.1 Damage Upon Delivery
If your order arrives damaged, notify us within 48 hours. We’ll cover return shipping and provide a replacement at no cost.
6.2 Product Defects
For defective items, contact us within 30 days of receipt. We’ll email you a prepaid return label and either send a replacement or issue a full refund.
7. Delayed or Missing Refunds
If you haven’t received your refund:
- Double-check your payment method
- Contact your bank or card provider
If the issue persists, reach out to us via our Contact Us page for assistance.
8. Gift Returns
If the item was marked as a gift at checkout, you will receive store credit equivalent to the value of the return. The original purchaser will not be notified.
9. Special Conditions
9.1 Bulk Orders
If you are returning five or more of the same backpack, please contact our team for specific return instructions.
9.2 Personalized Products
Customized backpacks are non-returnable unless there is a defect.
9.3 Promotional Items
Items purchased through deals or bundles may have different return rules. Check the promotion terms or contact us for clarification.
10. Your Rights
Nothing in this policy affects your legal rights under consumer protection laws.
11. Restocking Fees
We do not charge restocking fees for eligible returns made within the 30-day period. To qualify, items must:
- Be unused and undamaged
- Include all original packaging and accessories
- Be returned in sellable condition
12. Contact Information
If you have questions about this policy or need help with a return, please reach out to our support team:
Business Name: STACY MCNEIL
Email: support@stacymcneil.shop
Phone: +1 907-384-7291
Address: 3011 Amber Bay Loop, Anchorage, AK 99515
Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
You can also visit our Contact Us page for more assistance.
13. Policy Updates
We may revise this Return and Refund Policy at any time. Updates will be posted here, and changes will not affect returns already in progress.
By placing an order at stacymcneil.shop, you agree to this Return and Refund Policy. For additional details, refer to our Privacy Policy and Terms and Conditions.