Shipping Policy
At STACY MCNEIL, we are dedicated to providing a clear, smooth, and timely shipping experience. This Shipping Policy explains how we process and deliver backpack orders placed through stacymcneil.shop so you know exactly what to expect.
1. Shipping Availability and Limitations
1.1 Service Areas
We currently ship throughout the contiguous United States. No matter where you are—from major cities to small towns—we aim to get your backpack to you promptly and reliably.
1.2 Shipping Limitations
At this time, we are unable to ship to P.O. boxes, APO/FPO addresses, or U.S. territories. We do not offer international shipping.
2. Shipping Fees
2.1 Free Shipping in the U.S.
All orders shipped within the contiguous United States come with free standard shipping, no minimum required.
2.2 Remote Area Surcharges
Orders shipped to Alaska or Hawaii may incur an additional shipping fee, which will be clearly shown during checkout—no hidden costs.
3. Carriers and Delivery Timeframes
3.1 Shipping Partners
We work with reliable carriers such as FedEx and UPS to ensure your backpack arrives safely and on time.
3.2 Fulfillment and Shipping Times
- Processing Time: Orders are processed and shipped within 1–2 business days.
- Transit Time: Delivery usually takes 4–6 business days from the ship date, depending on your location.
3.3 Business Days
Orders are processed Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be handled the next business day.
4. Tracking Your Shipment
4.1 Shipment Notifications
Once your order ships, you’ll receive an email with your tracking number and estimated delivery date. You can also check your order status anytime via our Order Tracking page.
5. Delivery Procedures
5.1 Standard Deliveries
Most shipments do not require a signature and will be left at your address unless a signature is requested during checkout.
5.2 Oversized Orders
For large orders or oversized backpacks, the carrier may contact you to schedule delivery and require a signature upon arrival.
5.3 Missed Deliveries
If you are unavailable at the time of delivery, the carrier may leave a notice with instructions or hold the package at a local facility for pickup.
6. Shipping Issues and Resolutions
6.1 Lost Packages
If tracking hasn’t updated for more than five business days, email us at support@stacymcneil.shop. We’ll investigate and send a replacement if the package is confirmed lost.
6.2 Damaged Items
If your package arrives visibly damaged, please refuse delivery if possible. Otherwise, contact us within 48 hours to arrange a return or replacement.
6.3 Incorrect or Missing Items
If your order is incomplete or incorrect, notify us within seven days of delivery. We’ll fix the issue promptly at no cost to you.
7. Order Changes and Cancellations
7.1 Modifying Orders
If you need to update your shipping address or make other changes, contact us immediately with your order number. We can only modify orders that haven’t shipped yet.
7.2 Canceling Orders
Orders can be canceled for a full refund if they haven’t shipped. If the order has already been dispatched, our Return & Refund Policy will apply.
8. Delivery Delays and Environmental Practices
8.1 Unexpected Delays
Occasionally, delays due to extreme weather or carrier disruptions may occur. We’ll notify you via email with updated information if your order is affected.
8.2 Sustainability Commitment
We are committed to environmentally responsible shipping. Whenever possible, we use recyclable packaging and work with eco-conscious logistics providers.
9. Customer Support
For questions or concerns related to shipping, you can reach our support team using the contact details below:
Business Name: STACY MCNEIL
Email: support@stacymcneil.shop
Phone: +1 907-384-7291
Address: 3011 Amber Bay Loop, Anchorage, AK 99515
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Or visit our Contact Us page for more options.
10. Related Policies
To learn more about our store policies and service commitments, please visit:
11. Updates to This Policy
We may revise this Shipping Policy as needed to reflect changes in carriers, rates, or practices. All updates will be published on this page with the date of revision.
By placing an order at stacymcneil.shop, you agree to the terms of this Shipping Policy.